Privacy policy

Last updated: February 4, 2026

Introduction

This Privacy Policy describes how Clarke Robinson (“we,” “us,” “our”) collects, uses, discloses, and safeguards personal information in connection with this website (the “Site”) and our business activities.

We are committed to protecting personal information and complying with Alberta’s Personal Information Protection Act (PIPA).

1. Scope

This Privacy Policy applies to:

  • visitors to our Site;
  • individuals who contact us through the Site;
  • prospective and current clients (where applicable).

2. What We Collect

We may collect personal information that you provide directly, including:

  • name;
  • email address;
  • phone number;
  • mailing address (if provided);
  • information included in messages, inquiry forms, or appointment requests.

If you choose to provide additional information about your financial circumstances via a form or email, you do so voluntarily. We recommend avoiding sensitive personal details in unencrypted web forms.

Technical / usage information

We may also collect limited technical information automatically, such as:

  • device type and browser;
  • IP address;
  • pages visited and time spent;
  • referring website.

3. How We Use Personal Information

We collect and use personal information for purposes that a reasonable person would consider appropriate, including to:

  • respond to inquiries and requests;
  • schedule calls or appointments;
  • provide requested information about services;
  • operate, maintain, and improve the Site;
  • meet legal, regulatory, and recordkeeping requirements.

4. Consent

We obtain consent as required under Alberta PIPA. Consent may be express or implied depending on the situation and sensitivity of the information.

You may withdraw consent (subject to legal or contractual restrictions) by contacting us using the information in the “Contact” section.

5. Email and Marketing (CASL)

If you provide your contact information, we may communicate with you to respond to your request.

If we send commercial electronic messages (e.g., newsletters, promotions, or other marketing communications), we do so in accordance with Canada’s Anti-Spam Legislation (CASL). (CRTC)

You can unsubscribe at any time using the unsubscribe link in email communications or by contacting us directly.

6. Sharing of Personal Information

We do not sell personal information.

We may disclose personal information only as necessary for legitimate purposes, including:

  • to service providers who support Site hosting, analytics, scheduling, CRM tools, or email delivery (subject to confidentiality protections);
  • to comply with legal obligations, regulatory requirements, or lawful requests;
  • where required to protect rights, safety, and security.

7. Cross-Border Processing

Some service providers may store or process data outside Alberta or Canada (for example, in the United States). If so, personal information may be subject to the laws of that jurisdiction.

8. Cookies and Analytics

The Site may use cookies or similar technologies to enhance performance and understand how the Site is used.

Cookies may include:

  • essential cookies for Site operation;
  • analytics cookies (e.g., to measure page visits and usage trends).

You can adjust cookie settings through your browser. Disabling cookies may impact Site functionality.

9. Safeguards and Security

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information, to protect against:

  • unauthorized access;
  • loss;
  • misuse;
  • alteration;
  • disclosure.

However, no method of transmission over the internet is completely secure.

10. Retention

We retain personal information only as long as necessary for the identified purposes and as required for legal, regulatory, or recordkeeping obligations.

11. Access and Correction Rights

Under Alberta PIPA, you may request access to personal information we hold about you and request corrections where appropriate.

Requests must be made in writing and may require identity verification.

12. Privacy Officer / Contact

If you have questions, requests, or complaints regarding privacy, contact:

Privacy Officer
Clarke Robinson
Email: clarke@clarkerobinson.ca
Phone: (587) 328-6690

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.